Refund & Cancellation Policy
Our policy protects food safety, frozen product quality, and transparent customer expectations before and after delivery.
Food and Frozen Product Returns
Because Sushi Box sells food and frozen products, returns or exchanges are not accepted after delivery, as product safety and frozen condition cannot be guaranteed once handed to the customer.
Cancellations Before Delivery
You may contact Sushi Box as soon as possible to request cancellation before the order is prepared, dispatched, or handed to delivery. Cancellation approval depends on order status and product preparation stage.
Damaged or Incorrect Orders
If an item arrives damaged, incorrect, or missing, contact us immediately on the same delivery day with your order details and clear photos. Sushi Box will review the case and offer an appropriate solution where applicable.
Refund Timing
Approved refunds, when applicable, are processed through the original payment channel or another agreed method. Processing time may depend on the payment provider or bank.
Contact
For cancellation or order support, Call +201503460361 or contact us on WhatsApp as soon as possible.